Customer Service is the New PR
Carol Cole-Lewis named the new phenomenon shortly and simply in six words; Customer Service is the New PR.
It is so right. I was trying to explain this to companies for the last 10 years (unfortunately not in these 6 simple words). Internet put the Customer Service process in front of all our customers, and social media [...]
Social Marketing Agency
(or Social Media Agency)
Mr Youth “a social marketing agency focusing on word-of-mouth, social interactive and experiential marketing” announced today that it has closed a private equity deal with two Boston-based investors.
Social Marketing is a great are with huge profit opportunities. It is very difficult for “integrated agencies” to focus on social marketing, and the teams [...]